Privacy Policy

FirstRing Canada respects your privacy and is committed to protecting your personal information in accordance with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect information necessary to provide our service, including:

• Account information: name, email address, business name, phone number, service area, and trade type
• Payment information: processed securely through Stripe — we do not store credit card numbers
• Call data: recordings, transcripts, and AI-generated summaries of calls received on your FirstRing number
• Customer data you collect: names, phone numbers, addresses, and service history of your customers
• Usage data: how you interact with our dashboard and features

2. How We Use Your Information

We use your information to:

• Provide AI-powered call answering and scheduling services
• Process payments and manage your subscription
• Send you important account and service notifications
• Improve our service quality and develop new features
• Respond to support requests
• Comply with legal obligations

We do not sell your personal information or your customers' personal information to third parties.

3. Data Storage and Location

All FirstRing customer data — including call recordings, transcripts, customer records, and account information — is stored on Canadian servers located in Quebec. We have selected our infrastructure providers specifically to ensure your data remains within Canadian jurisdiction.

4. Third-Party Service Providers

To provide our service, we work with the following trusted third parties:

• Supabase: Database hosting (Canadian region)
• Vercel: Web application hosting
• Twilio: Phone number provisioning and call routing
• Vapi: AI voice agent orchestration
• Anthropic (Claude): AI language processing for call analysis
• ElevenLabs: Voice synthesis
• Deepgram: Speech-to-text transcription
• Stripe: Payment processing
• Google Workspace: Email communications

Each provider is bound by their own privacy and security obligations. We do not share your information with them beyond what is necessary to deliver our service.

5. Call Recording and Caller Privacy

FirstRing records and transcribes calls made to your business number. As the business operator, you are responsible for ensuring compliance with applicable laws regarding the recording of calls in your jurisdiction. In Canada, one-party consent is generally required, but we recommend informing callers that calls may be recorded for quality and service purposes.

6. Your Rights

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Withdraw consent for the collection or use of your information
• Request deletion of your account and associated data
• Export your data in a portable format
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at help@firstring.trade.

7. Data Retention

We retain your account information and call data for as long as your subscription is active. Upon cancellation, data is retained for 30 days to allow for resubscription, then permanently deleted. Backup copies are removed within 90 days. We may retain certain information longer if required by law.

8. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/HTTPS), encryption at rest, role-based access controls, and regular security audits. While no system is 100% secure, we work continuously to maintain robust safeguards.

9. Cookies and Tracking

We use minimal cookies necessary to operate the service (authentication, session management). We do not use third-party advertising cookies or tracking pixels for marketing purposes on our service.

10. Children's Privacy

FirstRing is intended for business use only. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the service. The "Last updated" date at the top reflects the most recent revision.

12. Contact Us

For privacy questions, requests, or concerns, contact our Privacy Officer at help@firstring.trade.

You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.